Return Policy
Saturday, 04 September 2010 20:00
Contact us for instructions on returning items. Phone 905-549-8052 or toll free 1-866-477-8052
Claims for incorrect items or damaged goods must be processed within 14 days of received date (received date according to delivery records). Return items must include a copy of your invoice and return authorization number received in advance from us prior to the items shipped back to us.
Shipments returned to us will be prepaid by the customer. When items are shipped in error by us we will issue a full credit to the customer (including return shipment cost). Shortages in shipments must be reported to us within 7 days of receiving items.
Returned merchandise must be complete, clean and unused and in its original packaging. Providing your purchase is repacked according to factory standards without wear there will be no “restocking fee”.
Items that came with any bonus items, free items etc. that are not returned will be charged the full retail value of the missing item and will be deducted from credit issued. Please note that by ordering from our website or over the telephone, you are indicating that you have read and understood these guidelines. Nova Sewing Centre reserves the right to amend this policy at any time without prior notice.
Claims for incorrect items or damaged goods must be processed within 14 days of received date (received date according to delivery records). Return items must include a copy of your invoice and return authorization number received in advance from us prior to the items shipped back to us.
Shipments returned to us will be prepaid by the customer. When items are shipped in error by us we will issue a full credit to the customer (including return shipment cost). Shortages in shipments must be reported to us within 7 days of receiving items.
Returned merchandise must be complete, clean and unused and in its original packaging. Providing your purchase is repacked according to factory standards without wear there will be no “restocking fee”.
Items that came with any bonus items, free items etc. that are not returned will be charged the full retail value of the missing item and will be deducted from credit issued. Please note that by ordering from our website or over the telephone, you are indicating that you have read and understood these guidelines. Nova Sewing Centre reserves the right to amend this policy at any time without prior notice.